Privacy Policy

Effective Date: May 23, 2025

This Privacy Policy explains how The Best Transport - Customer app collects, uses, and protects your personal information when you use our customer platform to book transport services.

1. Information We Collect

• Account Details: Full name, email address, phone number, and password during signup and login.
• Ride Booking Info: Vehicle type selected, pickup and drop-off locations, scheduled time, and cargo weight.
• Location Data: Real-time GPS during active rides to enable tracking, routing, and accurate fare calculation.
• Fare Information: Charges based on distance, time, and weight of the cargo.
• Chat Content: Messages exchanged with the driver during the ride.
• Ratings and Feedback: Ratings and comments you submit after a ride.
• Profile Updates: Changes you make to your name, contact details, or profile picture.
• Device Information: Device ID and IP address used to improve performance and security.

2. How We Use Your Information

• To verify and manage your account securely.
• To allow you to select vehicles and book rides as per your requirements.
• To calculate fares based on weight and travel distance using GPS and map integration.
• To provide live tracking of your trip and ensure route accuracy.
• To enable real-time chat with your assigned driver.
• To let you rate your ride experience and help improve our services.
• To allow you to update your profile and manage preferences.
• To send notifications regarding ride updates, invoices, and promotional offers.

3. Data Sharing

We do not sell your personal information. Your data is shared only with trusted third-party services (e.g., map providers, payment gateways) essential for operating the app.

4. Security Measures

We implement strong encryption, secure servers, and access control policies to protect your data. Despite our efforts, no system is fully immune to threats, so we recommend using a strong password and updating it regularly.

5. Your Rights

• You can update your profile, change your password, or delete your account at any time through the app settings.
• You may opt out of location access through your device’s settings, though certain services may not work without it.

6. Policy Updates

This Privacy Policy may be updated periodically. Any significant changes will be posted in the app and become effective immediately.

7. Contact Us

If you have any questions about this Privacy Policy, please email us at support@besttransport.com.